You can use this service without telling us who you are or revealing other Personal Information. If you send us a contact or feedback form you do not need to identify yourself or use your real name.
If you contact us we will collect the email address you nominate and any other identifying information you provide, such as a name or phone number.
Other than circumstances such as unlawful activity or serious threats to health and safety, we do not share Personal Information with other government agencies. You may opt out of further contact from us at any time.
How we deal with complaints and requests
Regal Homes (Aust) Pty Ltd has a complaint and resolution policy in effect. You can find it here. Should you need to lodge a formal complaint about our company or a staff member you can fill out our complain notification form (found here) or contact us by email, or send your request or complaint to our postal address. We undertake to respond within 30 days. If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond.
How we protect your Personal Information
To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it.
To help protect the privacy of data and personal information we collect and hold, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis.
We train our employees about the importance of confidentiality and maintaining the privacy and security of your information. Access to your Personal Information is restricted to employees who need it to provide benefits or services to you.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.